SHIPPING & RETURNS
SHIPPING POLICY
LS Design Store - Shipping Policy
Thank you for shopping at LS Design Store! We are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully to understand our processes and timelines.
1. Processing Time:
Orders are typically processed within 3 – 5 business days (Monday-Friday, excluding holidays) after receiving payment.
During peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there is a significant delay.
"Processing" includes order verification, quality checks, and packaging.
2. Shipping Methods & Estimated Delivery Times:
We offer the following shipping methods:
Standard Shipping: Estimated delivery of [5] - [14] business days.
Express Shipping: Estimated delivery of [3] - [7] business days.
Overseas Shipping Estimated delivery of [10] - [30] business days.
Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, and unforeseen circumstances (e.g., weather delays).
We currently ship to the following locations: [USA or listed at checkout]. If your location is not listed, please contact us for potential options.
3. Shipping Rates:
Shipping costs are calculated based on [Factors such as weight, size, destination, and chosen shipping method].
You can view the exact shipping cost at checkout before completing your purchase.
4. Order Tracking:
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
You can track the progress of your shipment using this information.
Please allow [48] hours for the tracking information to become available after your order has shipped.
5. Shipping Address:
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect addresses.
If you need to make changes to your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
6. Lost or Damaged Packages:
LS Design Store is not liable for lost or damaged packages during transit. However, we want to ensure your satisfaction.
If your package is lost or significantly damaged upon arrival, please contact us within 7 days of the estimated delivery date.
We will work with you and the shipping carrier to investigate the issue and find a suitable resolution, which may include filing a claim with the carrier.
7. Customs, Duties, and Taxes:
For international orders, please be aware that you may be responsible for any customs duties, import taxes, or other fees imposed by your country's customs regulations. These charges are not included in our shipping fees and are the responsibility of the buyer.
Please check with your local customs office for more information on these potential charges.
RETURN & EXCHANGE POLICY
LS Design Store - Return Policy
We want you to be completely satisfied with your purchase from LS Design Store. If you are not entirely happy with your order, we offer a straightforward return process. Please read our return policy below.
1. Eligibility for Returns:
Most items are eligible for return within 7 days of receiving your order.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging with all tags and accessories included.
**Due to hygiene reasons, earrings and personal care items are not eligible for return unless they are faulty.
2. How to Initiate a Return:
To initiate a return, please follow these steps:
Contact our customer support team through our Link to Contact Form/Page within 30 days of receiving your order.
Please provide your order number, the name of the item(s) you wish to return, and the reason for the return.
Our customer support team will review your request and provide you with further instructions, including a return shipping address if applicable.
3. Return Shipping:
Conditional Free Return Shipping: We offer free return shipping for [Specify conditions, e.g., "exchanges" or "faulty items"]. For other returns, you will be responsible for the return shipping costs.
4. Inspection and Processing of Returns:
Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in section 1.
Please allow 7 business days from the time we receive your return for it to be processed.
We will notify you via email once your return has been processed.
5. Refunds:
If your return is approved, a refund will be issued to your original payment method.
Please note that it may take 7 - 21 business days for the refund to appear in your account, depending on your bank or credit card company.
The original shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
6. Exchanges:
Do Not Offer Direct Exchanges: We do not offer direct exchanges. If you need a different item, size, or color, please return the original item for a refund and place a new order.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately (within in) 2 days of receiving your order) with photos of the damage or defect.
We will work with you to arrange a replacement, repair, or refund.
8. Final Sale Items:
Items marked as "Final Sale" are not eligible for return or exchange unless they are faulty.
9. Policy Updates:
LS Design Store reserves the right to update or modify this shipping and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Us:
If you have any questions about our shipping and return policy, please don't hesitate to contact us using our site contact form.